Regular Production & Shipping: 2-4 weeks
Express Production & Shipping: 1-2 weeks

Shipping Notes:
Once an item leaves our warehouse and is handed to the carrier, the shipping process is the responsibility of the carrier.
While we do have access to tracking systems which can provide information, once a package is in the carrier network, we are unable to fulfil requests such as redirecting packages, recalling packages, or expediting shipping, and we will look to resolve shipping issues in other ways. If an order has been shipped and the tracking has not been updated 30 days from the date shipped, you may contactsales@everythingpersonalisednz.com for further investigation.

Pre Prodcution:
We will send a sample layout for approval before production.

Stock Availability:
Colours and stock availability may change without prior notice. We will notify you once there are changes.

Cancellation:
Non-refundable after 24 hours due to customisation of your order.

Care Instruction:
Mugs, Water Bottle, Wine Glass, Beer Glass are strictly for mild hand wash only. Do not rub.